- Free delivery for orders of $299 or more (Free delivery service is provided by SF Express Logistics, our designated logistics provider. If customers request delivery via other logistics providers, shipping fees will be borne by the customer.)

- “Best-value add-on items” are special discount items; their purchase amount does not count toward the free delivery threshold.

- Orders below the free delivery threshold will incur a $50 delivery fee.

- Additional charges apply for deliveries to walk-up buildings/staircase access. If staircase delivery is required, please specify the order quantity and number of floors/steps when placing your order to obtain a quotation.

- This store uses SF Express for delivery, Monday to Saturday. No deliveries on public holidays.

- Before delivery, the courier will send a WhatsApp message or call the recipient to confirm. Customers may also check the delivery status in the “Member Area” on the website.

- In the event of adverse weather conditions, delivery dates will be postponed.

After completing the ordering and payment process, you can check your purchase records in the "Member Area" section of our website under "My Orders".

You can check the shipping status of the product in the "Member Area" and "My Orders" page on this website.

Orders that have been paid are non-refundable except in cases of stock shortage. Customers may choose to exchange the goods or retain the paid amount in their account for future purchases. If we have already arranged shipment for a paid order, no changes or cancellations to the order details will be accepted. If you discover any errors in your order information after confirmation, please contact customer service as soon as possible. Customer service online hours are:Monday to Saturday 9:30am - 2:30pm、3:30pm - 6:30pm (Lunch time 2:30-3:30pm)；Sunday and public holidays off。

If guests need to exchange products due to personal reasons such as incorrect orders, personal preferences, or pet dislikes, we will try our best to arrange based on the actual situation. All additional costs arising from personal reasons will be borne by the guests, and the shipping fee for exchanging products is $80.

You need to collect your order at the Fo Tan collection point within 7 days from the date of placing the order. If you do not collect the order within 7 days, the system will automatically cancel the order.

- Must provide SF Station number + address

- Freight collect

- Actual freight cost depends on the quantity purchased

You can find the products you need, such as cat litter, cat food, cat treats, dog pads, dog food, etc., in the product categories on the left side of the homepage; or enter the product name, brand name, or related keywords in the keyword search bar to find the products your pets need.

1. Click on the product, select the quantity and any gifts (if eligible for gift promotion), then click the "Add to Cart" button at the bottom right. After entering the shopping cart page, click "Checkout" to proceed to the order confirmation step.

2. Double-check the order details and quantities, then select your preferred pickup method and payment method. Once confirmed, click "Submit Order".

- If you choose bank transfer as the payment method, please remember to keep the deposit slip after transferring and upload the payment proof on the "Member Area" → "My Orders" → "Unpaid Orders" page.

After completing the ordering and payment process, you can visit the website's "Member Area" → "My Orders" page to view your purchase records.

We can provide reservation ordering, welcome to contact online customer service.

- WeChat Pay 微信

- PayMe

- AlipayHK 支付寶香港

- Cash (pay on site at the fire burning point)

- Speedy rotation FPS

- American Express

- Visa Mastercard

- Cash on delivery not supported

If there is any damage or other issues with the product, please contact online customer service within 7 days and provide pictures of the received product. Keep the receipt and original packaging bag intact, and do not write or stick anything directly on the product packaging. The company will carefully handle the situation and decide whether to replace the item for you. If the product is damaged by the customer, the company reserves the right to refuse replacement. The company also reserves the right to reject any unreasonable requests for exchange or return.

The Company reserves the final right to interpret the above terms.

Customer Service Hotline:

94562348

No telephone calls or voicemail services are provided.

Welcome to WhatsApp inquiry here!

Customer service online time:

- Monday to Saturday 9:30am - 2:30pm、3:30pm - 6:30pm (Lunch time 2:30-3:30pm)

- Sunday and public holidays off

Fire Coal Pet Store

Address and business hours of Hok Tung (Self-Service Station):

-

- Monday to Saturday 9:30am - 2:30pm、3:30pm - 6:30pm (Lunch time 2:30-3:30pm)

- Sunday and public holidays off

Yuen Long Pet Shop

Yuen Long Store, Yuen Long Station Address and Business Hours：

- 35 Yuen Long Wong Shing Street, Ground Floor, Unit 13B

- Monday to Sunday 11:30am - 3:30pm、4:30pm - 8:30pm (Lunch time 3:30-4:30pm)

Fanling Pet Store

Fanling Store, Lok Man墟 Station Address and Business Hours：

- Ground Floor, No. 41A, Tai Street, Luen Wo Wai, Fanling

- Monday to Sunday 11:30am - 3:30pm、4:30pm - 8:30pm (Lunch time 3:30-4:30pm)

If you want to inquire about product orders, payments, delivery, etc., please read the "FAQ" first; if you still cannot find the answer, please click Message Us or WhatsApp 94562348 Contact online customer service directly, we are more than happy to serve you.

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